Shore Consulting Group

Thoughts on Dashboard Design

The dashboard in an army jeep is as simple as possible. It displays only a handful of critical measurements to the driver – and the thing you most need to keep an eye on gets the biggest gauge. It’s a great of example of form following function, with the resulting aesthetic purely incidental. When we talk about project dashboards, it helps to remember that we’re using a metaphor and what the reference is really about.

In a car’s dashboard, there are two types of output: 1) real-time measurements of key indicators (usually just road speed, engine revs, fuel level, engine temp, and oil pressure); and 2)  alerts when key indicators reach warning points (low fuel, low oil pressure, high engine temp, etc.). With a quick glance, you can tell how fast you’re going and if any needles are in the red. If something critical happens, you may get a warning light or a buzzer to draw attention to it before smokes comes out of the hood or you run out of gas.

This is the point of the metaphor: the dashboard is an efficient way to tell you how your main metrics are doing and if there’s anything to worry about. If everything is green (or all the dials are in the safe range), then no need to read any further. If something is starting to go wrong, the dashboard should issue a warning and point you towards further detail.

It doesn’t give you any useless information, it doesn’t require a lot of additional analysis and, critically, everything is designed to be actionable.

Filed under: Margin Notes,

Gapminder: explore global data

Those of us at Shore who have a love for statistics and the presentation of quantitative information (and who doesn’t, really?), the TED talks given by Hans Rosling have been among our favourites. Well, a version of the software that he used in those talks is available online for free at and will let you “unveil the beauty of statistical time series”.

Filed under: Margin Notes,

How to fund an Enterprise 2.0 deployment

This is a great post from the GTEC Blog. Dion Hinchliffe recently gave a talk on how to address resource considerations and other costs when implementing communication and collaboration tools in your enterprise. Cheryl McKinnon at the GTEC Blog notes that enterprises need to plan for change management and ongoing support costs – not just software installation.

Filed under: Margin Notes,

Twitter: a government strategy for citizen engagement

Neil Williams, head of corporate digital channels at the Department for Business, Innovation and Skills in the UK, proposes a Twitter strategy for UK government departments. He suggests that Twitter provides a platform for interaction between citizens and government and has published a 20-page departmental strategy template. The GTEC blog has already noted that this strategy doesn’t really address how public servants can benefit from using Twitter in their daily work.

Filed under: Margin Notes,

Electronic Health Records: A Texas Model

US Federal government encourages a technology-neutral approach. From the New York Times.

Filed under: Margin Notes

Who We Are

Shore is a technology and strategy consulting firm that delivers well-designed systems, and fresh, metric-driven strategic thinking. We have a strong eGovernment focus and are committed to helping government services connect to citizens and government agencies connect to each other.

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